CanLearn Assessment Relaunch

CanLearn Assessment Relaunch

May 25, 2020

CanLearn is relaunching assessments on June 1, 2020!

We are excited to reconnect with new and existing clients and continue our part supporting Albertans with learning, attention, mental health and behaviour concerns.

We’ve made some changes to our office and approach to assessment in light of the Covid-19 landscape.


Here are some things to note before you start your assessment:

  • All of our initial interviews and feedback meetings will be held in a virtual space.
  • We will be doing symptoms screeners with you or your child before in-person appointments.
  • Please reschedule your appointment if you or your child are not feeling well, have travelled outside of the country within the past 14 days, or have been in close contact with a person feeling unwell or if they have been diagnosed with COVID-19. There will be no cancellation fees in these circumstances.
  • We’ve structured the office to ensure social distancing by reducing staff in the office, increasing signage, and rearranging the testing rooms.
  • We make sure to sanitize the testing room and assessment equipment before and after each assessment.
  • We are prepared with PPE and, you can expect clinicians to be using masks, face shields, gloves and plexiglass barriers on the assessment table separating you or your child and the clinician.


Here are some Frequently Asked Questions:

How will I know if my assessment appointment is continuing as scheduled?
You will receive a reminder email one week before your assessment and a phone call reminder the day before your assessment. This email will contain information about what to expect in terms of Covid-19 preparations and expectations regarding the assessment session. The email will also include a link to the virtual platform where you will meet your clinician for the initial background interview. If your appointment needs to be rescheduled because of changing guidelines or restrictions, CanLearn’s Reception Coordinator will call to reschedule with as much notice as possible.

What should I do while my child is in the assessment session?
We’ve had to limit the number of people in our office, so we’re asking parents to use their cars as waiting rooms. Your clinician will text or call you that she is ready. Please walk your child to the door that is opened by the clinician. If you wish to leave during the appointment, please make sure that your clinician knows that you are leaving and that they have your contact number. For those families coming by public transit, we will have a small waiting room available for one family maximum at a time.

How will billing work?
Payment will be collected remotely. You will have the option to email transfer the balance or provide credit card information over the phone with our Reception Coordinator.

Will I need to wear a mask for my appointment?

As per AHS guidelines, we are asking our adult clients to attend sessions wearing a mask. At this time, we are not requiring children (ages 6-10) to wear masks, as it is more likely that they will touch their faces and become distracted by the mask. If you do not have a mask, we can provide one.


We are closely following Alberta Health Services (AHS) guidelines and procedures and those guidelines and recommendations put forth by the College of Alberta Psychologists (CAP).

Although these are uncertain and unusual times, our skilled clinicians will do our best to make sure that you or your child feels comfortable throughout the assessment. If you have any questions or concerns, please do not hesitate to let your clinician know.


We look forward to seeing and working with you soon!

Categories: Blog